- Customer service:Satisfied
Confirmed purchase:14 August 2019
Published on:22 August 2019
Monitoring customer satisfaction is crucial, and to achieve this Pixartprinting uses tools that collect reviews and comments from everyone who places an order.
These are independent, fully transparent platforms, where users can describe their experience of using our services.
We do not intervene in the process of collecting and publishing the reviews in any way – customers are free to express their true opinion on their orders.
Every year, Pixartprinting successfully fulfils the orders of 600,000 customers throughout Europe and, according to Reevoo, an independent review management system, 96% of people who buy through our website are satisfied with our products and service.
Reevoo is an independent organisation that publishes 100% real reviews.
All reviews we receive are published, regardless of whether they are positive or negative and whatever the score given.
The reviews are written by users who have actually bought the product.
For 15 years, Trusted Shops has been synonymous with peace of mind and quality in the e-commerce sector across Europe. Pixartprinting has displayed the Trusted Shops seal of quality since 2014, a sign of trustworthiness that, following a comprehensive certification process, our company can show with pride. The certificate can be viewed by clicking on the Trusted Shops badge on our homepage.
Only e-commerce sites that meet Trusted Shops' criteria can receive certification and show this quality badge. These criteria look at various aspects, including the company's data protection system and the way products are delivered.
In addition, Trusted Shops provides our company with a transparent review collection system, which we can only continue to use if our score remains above 3/10.