Awards and Certifications
Pixartprinting has been awarded TÜV certification, which confirms that "Pixartprinting Spa's management system meets the requirements of UNI EN 15838: 2010 - Contact centre support services for clients, consumers and citizens".
This certification is the result of a long process launched some time ago by Pixartprinting, with the aim of optimising its customer care provision. TÜV, an international and independent body, has now provided tangible and verifiable proof of the quality of the service provided.
The standards aim to define levels of performance and quality offered in call/contact centres in the client and customer care sector, by posing as service users and reporting on the resulting performance. Pixartprinting's customer care operators, all based at the firm's premises in Quarto d'Altino, Italy, are mother-tongue professionals who respond to our customers' requests every day by telephone, email, chat, social media and other channels, providing support during the ordering, purchasing and after-sales stages.
Customers in Italy, France, Spain, the UK, Germany, Portugal and the USA can call a national phone number, which will be answered by a mother-tongue operator.
TÜV certification therefore represents additional reassurance for everyone who chooses Pixartprinting.
Pixartprinting has been awarded certification from Trusted Shops based on over 60 different quality criteria, including financial solvency, transparent pricing, customer service and data protection. These criteria are subject to constant review by Trusted Shops from experts in the field of customer protection and data protection, as well as specialists in business and IT law. The certification offers clients protective cover of up to 2,500 euros. The Trusted Shops warranty is an optional service which protects against loss of payment in the event of non-delivery or after returning goods for a period of up to 30 days.
Pixartprinting is currently completing all the bureaucratic procedures required to get FSC Chain of Custody Certification, aiming to further reinforce its commitment to environmental protection, through the use of certified materials, low environmental impact plans, solvent-free inks and suction systems for air purification that help make the manufacturing environment a healthier place to work. Procedures to obtain ISO 9001 quality certification, ISO 14000 environmental certification and ISO 18000 health and safety certification are also underway.
In 2010, Pixartprinting was awarded the prestigious ‘La Vedovella’ prize, the leading Italian award in the world of graphic arts, in the 'special distinction' category.