Approximately 90% of our customers are professionals in the graphic design sector, mainly printers who take advantage of Pixartprinting's services for jobs which they are not able to complete on their own, because they do not have adequate technology or the production capacity to meet extremely short deadlines.
Pixartprinting is exclusively a web-to-print company. Customers can view the product range online, select the products that interest them, and proceed directly to the purchasing procedure, which is completely free of charge and explained step-by-step. Finally, they send us the file to be printed. In an effort to break down the barriers that still exist for some categories of users who are reluctant to shop online, Pixartprinting has focused a great deal of attention on developing its customer service, helping to humanise the service offered virtually on the web.
Telephone customer service in customers' own language is currently available in those countries where the ‘virtual shop’ is active: Italy, France, Spain, Portugal, the UK and Germany. We offer our customers local telephone numbers with native speakers. There is also an online chat service, which offers fast and immediate support for web-to-print users on the website.
Our customer-centric approach is also reflected in our ‘friendly reprinting policy’: Pixartprinting offers to reprint jobs with which the customer is not satisfied, even if the problems are the result of an error upstream and are not attributable to the company. This ensures a high level of customer loyalty.
Customer satisfaction is based on a range of factors: excellent quality, on-time delivery and competitive pricing.
Pixartprinting is a multinational company that ‘speaks the language’ of each country in which it operates, both literally and figuratively. For this reason, the company has created ‘virtual stores’ for each country it considers commercially viable, with customised workflows. Each store has a local domain name. The website is currently available in Italian, French, Spanish, Portuguese, English, German, Dutch, Swedish, Russian, Romanian and Polish.